Important Information to our Credit Card Holders
Our auditors are conducting a verification of credit card accounts. Please review your statement. If there are any discrepancies, please reply directly to our auditing firm at the address of: MHC Advisors PC PO Box 4822 Troy, MI 48099-4822
Include your name, mailing address and description of any discrepancy. Do not send any payments to the auditors as this will delay credit to your account.
If you do not receive a statement contact:
MHC Advisors PC PO Box 4822 Troy, MI 48099-4822
Important Information to Our Debit card Holders
As a reminder to our debit card holders, rental purchases cannot be made with your Parkway Federal Credit Union debit card. Due to rental company policies and practices it has become necessary to make this decision. This policy has been in effect since September 2012.
We apologize for any inconvenience. Credit Union Management
Card Skimming (11/23/15)
Card skimming is an ongoing and serious problem. Financial Institutions are seeing increased regional incidences of both financial institution and retail location skimming. 7-Eleven locations have been particularly hit hard in New York and California.
Be wary of card swipes that appear altered or have added devices. The member should immediately report this to the management of the location in question. Members should also guard entry of their PIN from observers or cameras. Some devices have PIN pad enclosures, but most do not.
Meijer Fraudulent Activity (05/01/2015)
Due to the recent amount of debit card fraudulent activity at Meijer stores the credit union has put certain restrictions in place to protect our membership. For complete details please contact the credit union.
Fraudulent Parkway Checks (02/05/2015)
Recently we have received several telephone calls regarding checks that non-members have received and they are verifying the validity of the Official Check.
The person claims the check came with a letter that they are being asked to participate in a Mystery Shopper program. They receive a check and are told that they are to send a specified amount of money to participate then the shopper can keep the balance of the check. These check are fraudulent and should not be negotiated. If you receive one of these checks do not cash it! Also per the FBI please go to their internet crime complaint center at www.ic3.gov and file a complaint as well as with the US Postal Office at 1-877-876-2455 & your local law enforcement. If you are able to forward copies of the check as well as any supporting documents please send them by fax to 313-532-8903 or email to email@example.com
Home Depot Debit & Credit Card Breach
Parkway Federal Credit Union has been notified of a confirmed Visa© card security breach that affects millions of credit and debit cards used in Home Depot stores across the United States from April 11, 2014 to September 7, 2014.
Parkway Federal Credit Union has identified our members that have used their card at Home Depot during this time period. In order to ensure the security of Parkway Federal Credit Union member credit and debit cards, we will be reissuing these cards. Letters are going out to the members affected.
For those members affected, new cards will be reissued starting the week of September 22, 2014. It will take several weeks for all cards to be reissued. As you might imagine, card issuers all over the United States are asking card fulfillment vendors to reissue thousands of cards at the same time!
We understand that these incidents are frustrating for our members but we believe it is imperative to make sure your transactions are secure.
In the meantime:
- Watch your accounts closely via the telephone banking, Online Banking or your mobile banking
- Report any suspicious account activity to Parkway Federal Credit Union immediately.
Home Depot is offering free services including credit monitoring, identity monitoring, and an identity theft insurance policy for anyone who shopped at a store since April 2014. Currently, they believe online shopping was not impacted. For more information about these services, please visit https://homedepot.allclearid.com/.
The following links have been provided for more information:
If you notice any unauthorized or suspicious activity on your account, please contact us at 313-532-6451 or during non-business hours call Visa customer service at 800-449-7728.
Be on the lookout for phishing emails that may appear to be from Home Depot, but are not. These emails are meant to lead you to believe that your card has been compromised when it may not have been. If you do receive an email that appears to be from Home Depot, please proceed with caution and don’t click any of the links within the email, as it may be part of the scam and could allow access to your personal information.
As always we appreciate your business. If you have any questions please feel free to call us at 313-532-6451.
The Home Depot Warns of Possible Phishing/Smishing Scams (New)
On November 6, 2014, Home Depot issued an email to their customers warning of a possible phishing/smishing scam that may have occurred simultaneously to the recent payment card breach of their stores. Some customer email addresses are reporting to have been acquired during the incident; however, Home Depot has stated that they do not believe that email passwords, payment card information or other sensitive information was compromised. We have been advised that we alert our members to the possible email breach and caution them against phony emails requesting personal or sensitive information. Customers with concerns or that would like more information regarding the alleged email breach are being asked to visit the Home Depot web site or call 1-800-HOMEDEPOT.
Scam Alert: Currently there is scam going around targeting financial institution debit /credit card holders. We are aware of an automated telephone message that is being delivered to our members stating that your card has been temporarily disabled. THIS MESSAGE IS FRAUDULENT. It then states to reactivate the debit card, you must provide card information. If you receive a call like this, HANG UP AND DO NOT PROVIDE ANY INFORMATION. Parkway Federal Credit Union would never ask for your card information in this manner. If you have any questions call our office at (313)532-6451
Multiple credit unions have recently reported an active phishing scam to capture debit card PIN numbers. Please be aware of suspicious phone calls and emails attempting to gain access to your sensitive account information. Please be aware that you should never provide personal information to someone unless you initiate the contact. Parkway Federal Credit Union will not contact you by phone or email requesting sensitive account information. If you receive any suspicious phone calls or emails please report them to us at 313-532-6451
Target Data Breach
Target has added information on their website to specifically address concerns from their customers who may have been affected by the data breach that occurred in their U.S. stores between November 27th and December 15th. This breach may affect debit and credit cards as well as the Target REDcard.
We would like to advise our members that if you made purchases at Target during this time period that you should monitor your account for fraudulent activity, if you see anything that is in question or you would like to close out your debit card and have a new card issued please call the credit union during normal business hours or 1-800-449-7728 after hours.
Keep in mind, any unauthorized ACH transaction (as an example REDcard transactions clear through the ACH) can be returned within 60 days of settlement date, as permitted by the ACH rules.
In addition to the breach itself, we have learned that phishing e-mails are being sent out that appear to be from Target. These e-mails play on the fears of the public that they may have had their card compromised. As a precaution you should be aware of this potential threat and we advise you to proceed with caution if you receive an e-mail from Target. You should not open any links that may be included in these e-mails as that could potentially allow additional access to your personal information.
For more information on customer questions and concerns about the data breach, please visit the following Target web page: