Policies

 Online Banking Privacy and Security

 Website Privacy Policy

 Parkway-Federal-Credit-Union-Privacy-Policy

 Fee Schedule 042016

PFCU Credit card disclosure

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This is your bill paying agreement with Parkway Federal Credit Union
You may use Parkway Federal Credit Union bill paying service, Bill Pay E-Plus to direct parkway Federal Credit Union to make payments from your designated checking account to the “Payees” you choose in accordance with this agreement. The terms and conditions of this agreement are in addition to the account agreements, disclosures and other documents in effect from time to time governing your account.

SERVICE FEES
Please refer to our current fee schedule for any fees. You may call (313) 532-6451 and we will send a copy to you. The fee schedule is also available at our website www.parkwayfederal.com.

HOW TO SET UP PAYEES/PAYMENTS
If you want to add a new “PAYEE”, select the “Payee” tab located on this site.
You may add a new fixed payment to a “Payee” by accessing the service and entering the appropriate information. Most other additions, deletions, or changes can be made by using the service. Parkway Federal Credit Union reserves the right to refuse the designation of a “Payee” for any reason. You may pay any “Payee” with-in the United States (including U.S. territories and APO’s / AEO’s). Parkway Federal Credit Union is not responsible for payments that can not be made due to incomplete, incorrect, or outdated information.
THE BILL PAYING PROCESS
Single Payments – a single payment will be processed on the business day (generally Monday through Friday, except certain holidays) that you designate as the payment’s processing date, provided the payment is submitted prior to the daily cut-off time on that date. The daily cut-off time is currently 3:00 PM E.S.T.

A single payment submitted after the cut-off time on the designated process date will be processed on the next business day. If you designate a non-business date (generally weekends and certain holidays) as the payment’s processing date, the payment will be processed on the first business day following the designated processing date.

Recurring Payments – When a recurring payment is processed, it is automatically rescheduled by the system. Based upon your selected frequency settings for the payment, a processing date is calculated for the next occurrence of the payment. If the calculated processing date is a non-business date (generally weekends and certain holidays), it is adjusted based upon the following rules:
•If the recurring payment‘s “Pay Before” option is selected, the processing date for the new occurrence of the payment is adjusted to the first business date prior to the calculated processing date.
•If the recurring payment’s “Pay After” option is selected, the processing date for the new occurrence of the payment is adjusted to the first business date after the calculated processing date.

Note: If your frequency settings for the recurring payment specify the 29th, 30th, or 31st as a particular day of the month for processing and that day does not exist in the month of the calculated processing date, then the last calendar day of that month is used as the calculated processing date.
SINGLE AND RECURRING PAYMENTS
The Bill Pay E-Plus service will calculate the Estimated Arrival Date of your payment. This is only an estimate, so please allow ample time for your payments to reach your “Payees”.
CANCELLING A PAYMENT
A bill payment can be changed or cancelled anytime prior to the cutoff time on the scheduled processing date. Please see above for the daily cutoff time.

LIABILITY
You are solely responsible for controlling the safekeeping of and access to your Personal Identification Number (PIN).
If you want to terminate another person’s authority to use the Bill Pay service, you must notify Parkway Federal Credit Union in person at our office to arrange to change your PIN. You may call (313) 532-6451 to obtain information regarding the process to change your PIN or other support regarding the Bill Pay E-Plus service.
You will be responsible for any bill payment request you make that contains an error or is a duplicate of another bill payment.
Parkway Federal Credit Union is not responsible for a bill payment that is not made if you did not properly follow the instructions for making a bill payment.
Parkway Federal Credit Union is not liable for any failure to make a bill payment if you fail to promptly notify the credit union after you learn that you have not received credit from a “Payee” for a bill payment.
Parkway Federal Credit Union is not responsible for your acts or omissions or those of any other person, including, without limitation, any transmission or communications facility, and no such party shall be deemed to be the Financial Institution’s agent.

AMENDMENT
Parkway Federal Credit Union has the right to change this agreement at any time by notice mailed to you at the last address shown for your account at Parkway Federal Credit Union records, by posting notice in branches of the credit union or as otherwise permitted by law.

TERMINATION
Parkway Federal Credit Union has the right to terminate this agreement at any time.
You may terminate this agreement by written notice to Parkway Federal Credit Union at 23400 Plymouth Road, Redford, Michigan, 48239. Parkway Federal Credit Union is not responsible for any fixed payment made before Parkway Federal Credit Union has a reasonable opportunity to act on your termination notice.
You remain obligated for any payments made by Parkway Federal Credit Union on your behalf.

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SECURITY

Security is a key focal point for Parkway Federal Credit Union. Rapid advances in computer and networking technology have made us highly dependent on automated systems to store, process, and transmit vast amounts of information while providing the highest quality of computing services to our members.

Our vendors ensure that our products and services are distributed in a safe, accurate, accountable and efficient way. To accomplish this goal, information must be protected to assure its availability, integrity and confidentiality.

The security policy is based on this fundamental approach:

 What are we trying to protect?

 What do we need to protect it from?

 How likely are the threats?

 Implementing measures that will protect Parkway and our members assets in a cost-effective manner.

 Reviewing the process continuously, especially each time a major change occurs.

A risk analysis is required for all sensitive application systems. The reason is the risk and extent of harm or loss that could be caused by each threat and vulnerability combination is determined by the specific characteristics of that system. A risk analysis must be performed for each system instead of relying on a simpler prescriptive approach to safeguard selection.

It should be recognized the total elimination of risk is impossible and the objective is to create an acceptable level of risk or trust given the costs and operational intrusiveness associated with safeguards.

Decisions to implement security safeguards are based on finding a reasonable relationship between the reduction of risk, cost of the safeguard, and the value of the asset to be protected.

Virus Scanning

A virus scan is performed periodically on all desktop computers and servers with up-to-date antiviral software.

Firewalls

Network security efforts often focus on firewalls, which are devices that can restrict access to networks.

Firewalls are not a security cure. Security on each networked computer must continue to be the primary defense against unauthorized access to personal computing resources.

Intrusion Detection Systems

In addition to the security provided by firewalls, our vendors makes use of intrusion detection systems.

These systems are used to monitor the bill pay systems for cyber attacks. These systems generate reports which are reviewed on a regular basis to ensure the most adequate security mechanisms are in place to protect the bill pay systems and customer data.

Encryption

Our Bill Pay company utilizes 128-bit Secure Socket Layer (SSL) encryption to protect the critical data that is transmitted.

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Social Media Policy

We’re on Facebook to provide a forum to our customers, current and future, to talk. Have a question? We’ll answer it. Want to learn how to be a better saver or spender? We’ll share it. Want to keep up on our latest promotions? We’ll post it. Just want to share your experiences – good or bad? We’ll listen.

For our communities to be the best they can be, we need to share some ground rules and guidelines for participation.

1. Be respectful.
We welcome conversations, and we welcome honest and open feedback; however, please refrain from using obscenities, profanity or making any comments that are illegal, offensive, abusive, defamatory or harmful.

2. Protect your identity.
Facebook is public. In order to protect the security of your personal and financial information, don’t post anything you wouldn’t share publicly. Never share your social security number, online banking information, account numbers, debit or credit card numbers. We’ll never ask for any personal information from our customers on Facebook.

3. No spamming.
Repeated message blasts disrupt the strength and value of the community. Posts that appear to be spam will be deleted and the users who are posting spam messages may be blocked.

4. Keep it constructive.
We welcome helpful feedback on how we can make our services and your experience better. If you have an issue please call the credit union.

Moderation:
We reserve the right to remove any posts. In addition, we also reserve the right to hide, or permanently delete, posts from any individual.

Questions or Concerns About Your Account: For any issues concerning your personal accounts, you must contact the credit union at 313-532-6451 during normal business hours. Do not post personal information on Facebook!

Terms and Conditions for Use:

You participate in Facebook at your own risk.

We cannot take responsibility for the content or opinions posted by our users. Not all posts do not necessarily reflect the opinions of Parkway Federal Credit Union, nor do we confirm their accuracy. We are not responsible for, and do not endorse third party sites or their content.

By engaging with our social networks, you grant Parkway Federal Credit Union the right to utilize all posted content in any media without any legal of monetary obligation to the poster or author.